Shipping & Returns
Dispatch
Orders placed on workdays before 17:00 will be shipped the same day. We ship your package from the Netherlands. How quickly you receive it depends on the destination. Below you will find an indication of the delivery times per country. Please note that we are always dependent on the delivery services, so we cannot guarantee an exact delivery date.
Costs
We deliver throughout Europe. The costs for orders within the Netherlands and Belgium are €4.95. Below is an overview of the shipping costs per country and the delivery time.
| Destination | Postage costs | To land | Delivery time |
| Zone 0 | €4.95 | Netherlands, Belgium | 2-3 BD |
| EU zone 1 | €6.95 | Germany, Luxembourg | 3-4 BD |
| EU zone 2 | € 9,95 | France, Austria, Denmark, Italy, Spain, Monaco, Sweden | 3-5 BD |
| EU zone 3 | €11.95 | Poland, Czech Republic, Portugal, Ireland, Hungary, Slovakia, Slovenia, Croatia | 3-6 BD |
| EU zone 4 | €12.95 | Bulgaria, Romania, Estonia, Latvia, Lithuania, Finland, Greece, Malta, Cyprus | 3-7 BD |
| EU zone 5 | € 14,95 | Norway | 3-7 BD |
(BD = business days)
Returns
All returns must be notified within 14 days of receipt of order, via: customercare@jodevivre.com.
Return Policy
We only accept returns that are unused and unopened.
- has not been used
- complete, undamaged and in original condition
- is still provided with the original labels or tags
- (if possible) in the original packaging
Return costs
Return costs are not refundable. If you want to return or exchange an item, you can send the item back to us at your own expense.
Swap
We cannot exchange an item. If you want to return or exchange an item, you can send the item back to us at your own expense.
